trakAx

trakMobile FAQ

How do I know if my device is supported?
All supported devices are listed - please click here to see if your device is supported. You can search directly for devices, using the 'Search Devices' box located in the top right-hand corner or search by manufacturer from the menu located in the left hand menu. Each device has an associated photo, so you should be able to find your device without any difficulty.

Are there any special requirements?
You will require ActiveSync installed on your PC. Please visit this link on the Microsoft website for more information on ActiveSync and to download the latest version of ActiveSync: http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx If you are running Windows Vista®, there are special instructions to using ActiveSync and you can read these on Microsoft's site.

We would also recommend that you have an Storage Card (SD Card) for your device. Your mixes, ringtones, videos and slideshows can take up quite a bit of space if you are mixing regularly. If you save your mixes to the SD card, this save space on your device's storage.

How do I install the trakAxMobile application on my device?
Please visit the Installation Page for detailed instructions on installing the application on your device. Installation is extremely straightforward. You will require ActiveSync to be installed on your device and a method of connecting your phone to your PC (i.e. USB Cable).

What versions of Windows Mobile® OS are supported?
We currently support Window Mobile® 5 and Window Mobile®6 for Smartphones and PDAs. Is my device supported? Click here to check.

How much space do I require to install trakAxMobile on my mobile device?
We recommend that you have 4MB free to install trakAxMobile onto your device. You may also install the application onto your SD Card.

What file formats can I use with trakAxMobile?
You can mix any of the following file formats with trakaxMobile:

• WMV
• WMA
• 3GP
• WAV
• MP3
• AVI
• JPEG
• GIF
• AAC SBR
• AMR-NB
• H.263
• H.264
• MPEG4
• Note: AAC SBR (HE-AAC): Maximum of 2 channels and up to 96KHz sampling frequency. HE AAC decoder is a superset of AAC decoder and it will decode AAC-LC and AAC-SBR streams.H.263 Baseline and H.263 Profile-3 video elementary stream compliant to ITU-T H.263 standard. All Levels, 10 to 70. H.264 Baseline profile video stream compliant to ISO/IEC 14496-10 standard. All Levels. MPEG-4 Simple Profile video elementary stream compliant to ISO 14496-2 standard. All levels from 0 to 5 and 0x0b(10) for MPEG-4 SP and all levels from 10 to 70 in SVH/H.263 Profile 0 case.

What file formats can I save my mixes with trakAxMobile?
You can save your mixes in the following formats:

• Best Quality: MPEG4 or AAC if audio only - Very high-quality file: Perfect for uploading to the web through your PC
• Free Mixing: MPEG4 or AAC if audio only - - High-quality file: Smaller file size than 'Best Quality'
• Ringtones: AAC/WAV if AAC isn’t supported as Ringtones on the phone
• Small MMS: .3GP H263+AMR or AMR if audio only
• Large MMS: .3GP H263+AMR or AMR if audio only
• Small Email Multimedia: MPEG4 or AAC if audio only
• Large Email Multimedia: MPEG4 or AAC if audio only
• Note: MPEG4 files contain MPEG4 video with AAC audio. 3GP files contain H263 video and AMR audio

Are there any limitations using different devices?
CPU speed, memory and storage capacity are the most important parameters that affect the performance of the trakAxMobile application. We recommend that your device has a SD card fitted as your created mixes increase in number they can become quite large and may require significant storage capacity. Some additional storage space will also be needed to store your audio, video and picture files; also some storage space is required by the application during the mixing and rendering process.

Lower specification devices, with CPU speeds of around 200 Mhz, can only comfortably accommodate a maximum of 3 channels of either compressed audio or video simultaneously. You can freely assign any media content to any number of the six channels in the assignment screen but are limited to activating a maximum of 3 channels of compressed media for simultaneously use in the mixing screen. This restriction is as a result of the audio and video files been held in compressed formats such as MP3, AAC, MPEG, etc, which allows for efficient storage and downloading and the application needs to decompress these files, in real time, to facilitate mixing. Lower speed CPU’s cannot decompress more than 3 files in real time. Devices with CPU speeds of 350 Mhz and greater, should not have any mixing limitations.

The application seems slow to react when I apply transitions, effects and volume adjustments?
There is a lot going on during the mixing cycle and most of the CPU resources are being directed at responding to all your actions and in saving the mixed media correctly and efficiently. As devices have very different CPU speeds and to accommodate lower specification devices, it is necessary to direct less of the CPU resources towards the videos, images and sound feedback provided to you during the mixing operation and concentrate most of it on the background tasks being serviced. With lower specification devices, with CPU speeds of around 200 Mhz, it may appear that transitions, effects and volume adjustments are slow to react when activated, but do not be concerned, all your actions are being saved and stored correctly in the background. The playback of the created mix when viewed in the preview screen should be an accurate representation of your actions. Devices with CPU speeds of 350 Mhz and greater, should not exhibit the shortcomings referenced. In all cases, the saved creation will render with the accurate and correct responses.

When saving at 'Best Quality', my file does not save?
If you are saving a long video mix at 'Best Quality', there may not be enough RAM to save the file. Try closing other applications (such Messaging, Calendar, Contacts, Windows Media Player etc.) and re-save your file.

When I am editing an MP3 or AAC audio loop the audio sometimes crackles and sounds distorted?
Lower specification devices with lower CPU speeds can experience some difficulty decoding the MP3 files whilst simultaneously painting the waveform on the screen. If you select the portion of audio file that you wish to assign to a channel, the audio sound will be edited correctly without any crackle or distortion. This issue is solely down to the resources of your device being fully stretched. High CPU speeds above 350 Mhz should not exhibit this problem.

Are there any videos to show me trakAxMobile in action?
We have put together a range of videos to help you get the most from the trakAxMobile application. For Touchscreen devices, please click here to watch the video tutorials. For Smartphone devices, please click here to watch the video tutorials. For smooth playback of the videos, we recommend a high-speed internet connection.